Young Professionals: As a young professional you are ambitious and anxious to succeed. Sometimes you may take shortcuts and fail to observe the rules of modern behavior.

Seasoned Professionals: You are experienced and successful in your career. You know well the rules of the game and you know that change is constant--that is our business. Whether domestic or international, affecting customers or internal relationships, the nuances of business relationships and the scope of our behavior is a delicate and sensitive balance of attitudes, conventions, and formalities.

Business is Business: How to be warm and friendly without breaking the rules of etiquette. Cultural differences to be observed.